Taravee Return & Refund Policy

1. Return Eligibility

-          Returns are accepted only in case of a the product being damaged/defective at the time of delivery/receipt by the customer or if an incorrect product is delivered.

-      Returns are accepted in the following cases: • The product received is damaged or defective; • An incorrect product has been delivered as compared to the order; or • The product materially deviates more than + or  – 10% from the final design measurements/approval or order specification shared and agreed with you. In such exceptional cases, TARAVEE Jewells LLP will inspect the jewellery and, if the issue is confirmed, will repair, replace or otherwise resolve the matter in accordance with our policies. Such issues should be reported to TARAVEE Jewells LLP within 48 hours of delivery to enable prompt resolution and investigation. However, TARAVEE Jewells LLP may, at its discretion and subject to inspection, also consider genuine complaints raised within a reasonable time of 5 to 7 business days thereafter, particularly where the defect is latent and not reasonably detectable at the time of delivery.

-      Once a return is approved, the product must be dispatched within 48 hours from the date of approval, unless otherwise communicated.

 

 

2. Condition of Product

-          The jewellery must be unused and unworn.

-          Original packaging, invoice, certificates, tags and accompanying documents must be intact.

 

3. Unboxing

-          Customers are required to record a continuous, uninterrupted and unedited video while unboxing the package.

-          The video should clearly show the sealed package and the product received.

-          Customers should preserve the original packaging, invoice, certificates and all accompanying documents until the return period has expired.

 

4. Return Collection

-          Once a return is approved, the jewellery must be packed securely under a continuous uninterrupted and unedited video recording.

-          The package will be sealed and collected by the authorised courier.

 

5. Non-Returnable Products

-          Change of mind.

-          Worn or used jewellery.

-          Customized, personalized or altered jewellery.

-          Jewellery damaged after delivery due to improper handling.

-          Products without original packaging, invoice or certificates.

-          Normal wear and tear.

 

 

6. Refund

-          Refunds will be processed after the returned product is received and successfully inspected.

-          Eligible refunds will be made to the original payment method.

-          Refunds generally reflect within 5–10 business days, depending on the bank/payment provider.

 

7. Order Cancellation

-          Orders may be cancelled before production or dispatch of the product, subject to confirmation by TARAVEE Jewells LLP.

-          Customized or personalized orders cannot be cancelled once production has commenced.

 

Customer Support

 - Email: support@taravee.live

  - WhatsApp: +91-9892100002